The Super 8 Motel on King’s Highway in the west end of Fort Frances re-defines in many ways the notion of a standard motel. The establishment provides a fully-stocked breakfast lounge, a swimming pool, whirlpool, steambath, high-speed Internet in the room, and a coin laundry. At the helm of the facility is general manager Wanda Barker. She won the Super 8 “International Manager of the Year” Title for 2006—an impressive achievement considering there are more than 2,000 Super 8’s operating in North America. “We believe in offering a clean and friendly experience for our guests,” Barker said. The entire Fort Frances staff has, for several years, maintained the “Pride of Super 8” ranking for: •excellent Quality Assurance inspections; •guest participation in the TripRewards program; and •high overall customer service scores Barker said customer service in this business involves “. . . creating a homey atmosphere for the guest, they are not just a room number.” “I request the staff go the extra mile for the guest, to make a difference in their life today,” she added. The staff has shown a high degree of loyalty to the motel. A five-year service pin was earned by six employees and two more workers will pass that milestone in the near future. “The work they do plays a key role in our success or failure,” Barker stressed. Barker has lived in the district for 27 years, and had worked for many years in a local shop and then ran her own gift shop. In May, 2001, she started working as a front desk attendant at the Super 8, and was promoted to general manager in July of that year. The motel provides guest passes to a nearby fitness centre, and there also is an on-site barbecue available for guests.
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Super 8 goes the extra mile