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Customer service workshop planned

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In conjunction with Small Business Week (Oct. 19-25), a customer service training workshop will be held tomorrow from 7-9 p.m. at Confederation College here and all businesses and individuals are encouraged to attend.

Entitled “‘Hey, Wait A Minute!” A Customer Service Plan with a Twist,’” the workshop is being conducted by “Idea Sculptor,” keynote speaker, master coach, facilitator, emcee, writer, and entrepreneur Maggie Chicoine.

The workshop will address:

•What it takes for a business to succeed when uncontrollable challenges seem to crop up at every turn;

•Why businesses should link with each other;

•How to take steps for connecting for everybody’s best service benefit; and

•A step-by-step guide for small businesses to help revise their customer service plans.

The cost to attend is $10.

While the deadline to sign up had been Friday, organizers said there still are some spots available so those wanting to attend can just show up tomorrow evening and pay at the door.

Refreshments will be provided.

The workshop is being presented by the Fort Frances Chamber of Commerce, Rainy River Future Development Corp., and Confederation College.

Chamber of Commerce president Christine Denby said the speaker not only is a follow-up to the “Service Excellence” program conducted at the college in 2006-07, but also ties into recommendations from the local Business Retention and Expansion study and action plan, which officially was launched earlier today at the Fort Frances Museum.

“It’s just one evening, short but informative, and apparently she’s a very good speaker,” said Denby.

According to her website (www.theideasculptor.com), Chicoine “is known for her expertise as a seasoned speaker and facilitator who relies on more than theory to get her point across.”

“Maggie has developed stimulating connections with participants in the mud huts of Ghana and executive boardrooms in Canada and Australia,” it adds. “Above all, she loves the north; her home base is Thunder Bay, Ont.”

For more information, call Cassandra at 274-5773.

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