A mailout earlier this week to local residents offering a warranty for sewer and water lines is a legitimate offer.
Operations and Facilities manager Travis Rob said the town has gotten “a tremendous amount” of phone calls from the public asking whether the warranty offered by Service Line Warranties of Canada (SLWC) is a scam or not. It is not.
He explained that the warranty program is not through the town, but officially has been endorsed by town council.
It is at no cost to the town and no obligation to property owners.
“It's totally optional for residents to enroll if they so choose," noted Rob, adding it is a service ”for those who want a little extra protection when it comes to their services and their property.
“It's like an insurance policy for your sewer and water lines,” he said.
“I know that there are people out there that have problems with their sewer services on a recurring basis. This might be a good program for them to consider enrolling in,” Rob added, mentioning that as of Tuesday, one local resident already had enrolled.
This is how the program works:
- property owners pay a monthly or annual premium; and
- there's a 24-hour emergency call centre for those enrolled, so if they have a problem, they can call a toll-free number. SLWC will pre-qualify local contractors to come and do the work.
Rob noted there will be subsequent mailouts later this year, so residents do not have to decide right now whether they want to enroll.
“This is a program we intend to keep for the foreseeable future,” he mentioned.
Rob mentioned that other Ontario municipalities are offering the program as well, including Atikokan.