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Rainycrest preparing for compliance re-inspection

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Riverside Health Care would like to take this opportunity to bring our residents, patients, and the community up to date with regards to our progress at the Rainycrest Long-Term Care Home.

In October, Riverside entered into a three-year agreement with Extendicare Assist to support our management of the home and to assist us in meeting the requirements to re-open to admissions.

Until a new administrator can be recruited, Extendicare Assist is providing leadership in the role and supporting Riverside's team in achieving the fundamental and systemic change that is necessary.

The Inspections Branch of the ministry just conducted its annual Resident Quality Inspection at the home and will submit their report to us in the next few months.

Meanwhile, we continue to prepare for our compliance re-inspection in January. These preparations include, but are not limited to, changes and improvements in physiotherapy, documentation audits, maintenance, policies and procedures, staff scheduling, infection control, recruitment and retention, and the implementation of the remaining phases of our new Resident Information System (RIS).

In the last few months, we have made widespread investments in staff training and education, including a new partnership with Confederation College to deliver the Personal Support Worker (PSW) Living Classroom.

We implemented the first phase of a new RIS program. This program, Point Click Care (PCC), simplifies and streamlines documentation, enabling more time for staff to provide direct care to the residents.

With generous support from the Riverside Foundation for Health Care, we will provide PSWs with wireless tablets at the point of care, ensuring that documentation is simpler.

In addition, the home will be receiving new furniture for the Lobby and Mill Square areas in the coming weeks, thanks to the dedication and support of the Rainycrest Auxiliary.

We continually are engaging various levels of the government to inform them of the ongoing progress that has been made in the home. We also have been vigilant in communicating our advancement across the organization from front-line staff to the board of directors.

We are fully committed to providing excellent quality care, in a safe and healthy environment. Improving the culture in the home is critical to providing excellent care to our residents.

We would like to acknowledge that, while we are focused on providing the best possible care, there remains ongoing opportunity to improve communication and engagement with residents, patients, and their families.

We recognize that the concerns you bring to our attention are opportunities to improve our care and services, and we want to assure you that we take them seriously. They are investigated and corrective action is taken.

The closure to admissions at Rainycrest has placed increased pressure on residents, patients, staff, management, health partners, and the community. While we await our January re-inspection to identify if the home will be re-opened to admissions, we continue to work with our partners at Extendicare Assist to address all areas of non-compliance and improve the experience and satisfaction of those we serve.

This has been a very difficult time for all, and we wish to recognize the dedication and ongoing efforts of our staff, management, and loyal volunteers.

We also would like to extend our appreciation to the residents, patients, their family members, and the community for their understanding, patience, and ongoing support during this challenging time.

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