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FFPC moves downstairs at Civic Centre

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A slight change is coming for those who pay their electricity bill at the Civic Centre.

The customer care services provided by the Fort Frances Power Corp. (FFPC) are moving to the downstairs area of the building (320B Portage Ave.) for Nov. 4

“All of your customer care will be met at the lower level of the Civic Centre in our office as opposed to on the upper level,” noted FFPC CEO Joerg Ruppenstein.

“We're putting signage up to just remind customers and to direct customers to the appropriate counter to be served.”

Another important change going into effect on Nov. 4, is that customers will have to write separate cheques for sewer, water, and electricity services.

Prior to the change customers could issue one cheque to cover all of their utility costs.

Sewer and water bill payments will continue to be processed by the Town of Fort Frances Office located on the upper level of the Civic Centre.

As well, the FFPC will operate from 8 a.m. to 4 p.m. and will no longer break for lunch from 12-1 p.m., in conjunction with the line crew, starting on Nov. 4.

“When the line crew before was working, we had summer hours and winter hours, and now it's just 8 [a.m.] to [4 p.m.] 365 days a year,” said Ruppenstein.

“At the end of the day we will re-align our hours to serve customers and right now our rationale is that we think we can serve them best with our operations having the same hours as our main office,” he added.

“Our operations use to historically start earlier, customer phone calls could come in but they wouldn't get processed until after our crews already been assigned to jobs.”

The FFPC is also working on cross-training staff to ensure all customers needs are covered when they visit their new location, downstairs in the Civic Centre.

The FFPC website, meanwhile, is being updated so customers can take care of their FFPC-related business activities after hours.

“It is difficult for a lot of customers to be at our office on an 8 [a.m.] to 4 [p.m.] setting if you're working 12-hour shifts,” Ruppenstein reasoned.

An open house for the public will be held all day on Nov. 4 at the new FFPC office location, with doors opening at 8 a.m.

Ruppeinstein said they plan on serving free coffee and cake, while allowing any interested customers to take a tour of their new office and meet the staff.

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