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‘Challenge’ deadline nears

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Area businesses that want to know how good their customer service is, and how they could improve, have until this Friday (Feb. 20) to sign up for the Rainy River Future Development Corp.’s sixth-annual customer service challenge.

RRFDC officer manager Cynde Milette said that as of noon yesterday, a total of 25 district businesses had signed up, including some new to the program.

A total of 34 signed up for the challenge last year.

Any business within the RRFDC’s catchment area (from Mine Centre west to Rainy River, and north to Morson and Nestor Falls) can sign up for the free program. It doesn’t matter if they are a big or small business, and whether they’ve done it before or are first-timers.

There’s no upper limit to the number of participants. As long as they’re a district business, none will be turned away.

While a business itself has to register to participate, people who shop at a certain business and get good service should encourage that business to sign up for

the challenge.

Those businesses interested in signing up can contact the RRFDC at 274-3276. They then will receive an information package detailing the challenge.

After the Feb. 20 deadline, the participating businesses will be contacted by the RRFDC and then “mystery shopped” starting in early March.

After the “mystery shopping” is complete, the RRFDC will tally up the results, review the comments, and then pick the top 10 from across the district, also noting honourable mentions.

The winners likely will be announced in May—possibly during a Chamber of Commerce mix-and-mingle as they were last year.

After the winners are announced, Milette said all the participants (regardless of how they do) will get access to their performance evaluations so they can find out where their strengths and weaknesses lie when it comes to serving customers.

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