I was born and raised in Fort Frances. I haven't lived there for almost 30 years, but I frequently come back to visit relatives. It's a beautiful little town that I have come to appreciate so much more than when I was a restless teenager who couldn't wait to "escape to the big city". However, whenever I return I am always struck by one thing - the horrible customer service in many of the local establishments. This ranges from the newer big box stores to the smaller independent businesses and right down to the gas stations - I don't know what causes this, perhaps its a general feeling that since there's little alternative these stores/establishments can treat potential customers as disrespectfully as they like. Perhaps it's just a lack of insight into how odious their behaviour is or what really good customer service is like. Whatever the reason, I think your Chamber of Commerce should focus on this.